Found Damage on Rental Car After Leaving? Here's What to Do

Discovering damage to your rental car after leaving it can be a stressful experience. However, it's crucial to act quickly and appropriately to avoid unnecessary liability.

Steps to Take

• Document the Damage: Take photos or videos of the damage, including close-ups and overall shots. Note the location and severity of the damage.
• Notify the Rental Company: Contact the rental agency immediately and report the damage. Provide details and any photos or videos you have.
• File a Police Report: If the damage is significant or you suspect foul play, file a police report. This can provide documentation and support your claim.
• Check Your Rental Agreement: Review your rental agreement carefully to understand your responsibilities and any potential charges.

Insurance Considerations

• Collision Damage Waiver (CDW): This coverage typically reduces your financial responsibility for damage to the rental car. However, you may still be liable for a deductible.
• Personal Liability Insurance (PLI): This coverage protects you against liability for injuries or property damage caused by your use of the rental car.
• Personal Accident Insurance (PAI): This coverage provides medical expenses and other benefits in case of injuries sustained in an accident involving the rental car.

Responsibility for Damage

You are generally responsible for damage to the rental car if it occurs during your rental period. However, there are exceptions, such as:

Mitigating Risks

• Inspect the car thoroughly before you drive it.
• Report any existing damage to the rental company.
• Park the car in safe and secure locations.
• Avoid driving in hazardous weather conditions.
• Purchase additional insurance coverage if necessary.

Success Stories

• A customer discovered a scratch on their rental car after returning it. They promptly reported the damage, provided photos, and filed a police report. The rental company waived the deductible based on the documentation.
• A customer was involved in a minor accident with another vehicle. They had purchased PLI, which covered the other party's damages and legal expenses, saving them thousands of dollars.
• A customer experienced a flat tire during their rental period. They called the roadside assistance provided by the rental company, which promptly replaced the tire free of charge.

Call to Action

If you found damage on rental car after leaving, don't panic. Follow the steps outlined in this article, document the damage, and contact the rental company immediately. By taking prompt action, you can minimize your liability and ensure a smooth resolution.