Wigs.com Return Policy: The Ultimate Guide to Returns, Exchanges, and Cancellations

Understanding the Wigs.com Return Policy

Wigs.com offers a comprehensive return policy that allows customers to return unused and unworn wigs within 30 days of purchase for a full refund. The policy covers all wigs purchased from wigs.com, except for custom-made wigs and wigs that have been altered or damaged by the customer.

Return Process

To return a wig, customers must follow these steps:

1. Contact wigs.com customer service at 1-800-944-9447 to obtain a Return Authorization (RA) number.
2. Place the unworn and unused wig in its original packaging, along with the packing slip.
3. Clearly mark the package with the RA number and ship it to:

Wigs.com Returns
1015 12th Street, Suite 1
Lake Charles, LA 70601

4. Customers are responsible for return shipping costs.

Refunds and Exchanges

Customers who return wigs within 30 days of purchase are eligible for a full refund or exchange. Refunds will be issued to the original form of payment used at the time of purchase. Exchanges can be made for wigs of equal or lesser value.

Cancellations

Customers can cancel their orders prior to shipment without penalty. To cancel an order, customers must contact wigs.com customer service at 1-800-944-9447.

Common Mistakes to Avoid

When returning wigs, it is important to avoid common mistakes that can impact the refund or exchange process:

• Returning worn or used wigs: Wigs must be unworn and unused to be eligible for return.
• Returning wigs without packaging: Wigs must be returned in their original packaging to prevent damage during shipping.
• Returning wigs without an RA number: An RA number is required for all returns and should be clearly marked on the package.
• Returning wigs past the 30-day return period: Wigs must be returned within 30 days of purchase to be eligible for a refund or exchange.

Effective Strategies

For a smooth return experience, customers can follow these strategies:

• Contact customer service early: Reach out to customer service as soon as possible to initiate the return process and obtain an RA number.
• Package wigs carefully: Place wigs in their original packaging and secure them with tape to prevent movement during shipping.
• Include all required paperwork: Include the packing slip and any other documentation required by wigs.com.
• Track the return shipment: Obtain a tracking number for the return shipment to monitor its progress.

Stories of Amusing Returns

The Case of the Mismatched Wig

One customer ordered a blonde wig but received a jet-black wig instead. Upon contacting customer service, the customer was instructed to return the wig. However, the customer accidentally sent back the blonde wig they had ordered, much to their amusement and the confusion of the customer service team.

The Wig That Went on a Road Trip

Another customer ordered a wig for a special occasion, only to have it arrive with a gaping hole in the back. The customer decided to repair the wig themselves with duct tape, but the results were less than satisfactory. When they tried to return the wig, the customer service representative couldn't help but chuckle at the sight of the tape-patched wig.

The Return That Sparked an Investigation

In a strange turn of events, a customer returned a wig with a note attached, claiming that it had been "haunted." The customer service team was both amused and bewildered by the claim, but they decided to investigate the matter nonetheless. After several days of research, they determined that the wig had once been owned by a local theater actress who had a reputation for being a bit eccentric.

Lesson Learned

These amusing stories teach valuable lessons about handling returns:

• Inspect the product immediately: Check the package and its contents carefully upon arrival to avoid mishaps.
• Communicate clearly: Clearly state the issue with the return and provide any necessary documentation.
• Be patient: The return process can take time, but it is important to be patient and follow the instructions provided by the retailer.

Call to Action

If you have any questions or concerns about the wigs.com return policy, do not hesitate to contact their customer service team at 1-800-944-9447. They are always happy to assist you and ensure a smooth return or exchange experience.