Fiverr's commitment to security and compliance is evident in its implementation of Know Your Customer (KYC) protocols. KYC is a crucial process that verifies customer identities, prevents fraud, and ensures the integrity of its platform.
KYC measures play a pivotal role in:
Fiverr employs a multi-layered approach to KYC, involving the following steps:
Fiverr's KYC protocols offer several benefits to both users and the platform:
A user submitted a photo of their pet cat instead of their government-issued ID. The Fiverr KYC team responded with a polite request for a human selfie.
A user's KYC selfie was rejected because the photo was blurry and taken in a dimly lit room. The user resubmitted a photo taken with a professional photographer, showcasing their flawless makeup and hairstyle.
A user's verification was delayed due to a name mismatch between their Fiverr profile and government ID. The user explained that their nickname was "Ninja" for all their online accounts, but their legal name was "John Smith."
Lesson Learned: Always ensure your Fiverr profile and identity documents match for smooth KYC verification.
Level | Requirements |
---|---|
Level 1 | Name, email, phone |
Level 2 | Government ID, proof of address, selfie |
Level 3 | Additional verification methods, such as video call |
Document Type | Example |
---|---|
Government-Issued ID | Passport, driver's license, national ID card |
Proof of Address | Utility bill, bank statement, rental agreement |
Selfie | Clear photo showing face and matching ID |
Level | Estimated Time |
---|---|
Level 1 | Instant |
Level 2 | 1-3 days |
Level 3 | 3-7 days |
A: KYC is not mandatory for all users, but Level 1 verification is required for most transactions. Enhanced verification may be requested for certain account activities.
A: Fiverr will provide reasons for rejection. Resubmit corrected documentation or contact customer support for assistance.
A: Fiverr employs industry-standard encryption and security measures to safeguard user information. Sensitive data is stored securely and used solely for KYC purposes.
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