Madewell Return Policy: A Comprehensive Guide

Introduction

Madewell, a popular retailer known for its stylish and sustainable apparel, offers a customer-friendly return policy to ensure customer satisfaction. This comprehensive guide will provide you with everything you need to know about the Madewell return process, including timelines, eligible items, and step-by-step instructions.

Return Eligibility

Generally, most items purchased from Madewell are eligible for return within 30 days of the purchase date. The following items are excluded from the return policy:

• Gift cards
• Final sale items
• Items marked as non-returnable
• Items purchased using a promo code or discount that states the purchase is final sale

Return Timelines

In-Store Returns:

• Returns made in-store can be processed within 30 days of purchase with a valid receipt.

Online Returns:

• Returns shipped back to Madewell must be postmarked within 30 days of the purchase date.
• Madewell recommends initiating the return process within 21 days of receiving your order to ensure timely processing.

Refund Options

Upon successful return, Madewell offers the following refund options:

• Original payment method: The refund will be credited back to the original payment method used for the purchase.
• Store credit: You can opt to receive a store credit for the full purchase amount.
• PayPal: If you used PayPal to make the purchase, the refund will be credited to your PayPal account.

Note: Processing times for refunds may vary depending on the payment method used.

Step-by-Step Return Instructions

In-Store Returns:

1. Gather your receipt and the items you wish to return.
2. Visit any Madewell store and present your receipt to a sales associate.
3. The sales associate will process your return and provide you with a refund or store credit.

Online Returns:

1. Initiate the return: Log in to your Madewell account and select the order you wish to return. Click on the "Return Items" button.
2. Print the return label: Print the prepaid return shipping label provided by Madewell.
3. Package the return: Place the items you wish to return in a secure package along with the packing slip.
4. Attach the label: Affix the prepaid return label to the package.
5. Ship the package: Drop off the package at a designated shipping carrier location.

Tips and Tricks

• Keep your receipt to facilitate the return process.
• If you lose your receipt, contact Madewell customer service to request a duplicate.
• Use the prepaid return label provided by Madewell to avoid additional shipping costs.
• Return items in their original condition and packaging to avoid any deductions from your refund.
• Consider using a trackable shipping service to monitor the status of your return.

Common Mistakes to Avoid

• Exceeding the return timeline: Returns must be postmarked within the specified timeframe to be eligible for a refund.
• Returning non-returnable items: Carefully check the exclusions listed in the return policy to ensure the items you wish to return are eligible.
• Not including the receipt: Without a valid receipt, it may be difficult to process your return and provide a refund.
• Not packaging the items securely: Improper packaging can damage the items during transit, resulting in potential deductions from your refund.
• Losing the return label: Contact Madewell customer service immediately if you lose the return label to obtain a duplicate.

Call to Action

Shop with confidence at Madewell, knowing that you can easily return eligible items within 30 days. By following the outlined steps and adhering to the return policy, you can ensure a hassle-free return experience. If you have any further questions, do not hesitate to contact Madewell's knowledgeable customer service team for assistance.

Additional Information

Return Address:

• Madewell Returns
• 3111 N Independence Ave
• Kansas City, MO 64121

Customer Service:

• Phone: 1-855-623-3935
• Email: [email protected]

Table 1: Return Timelines

Table 2: Refund Options

Table 3: Return Exclusions