Nova Scotia Power: Powering the Province with Innovation and Sustainability

Nova Scotia Power (NSP) is the sole electrical utility provider in Nova Scotia, Canada. With over 515,000 customers, NSP is responsible for powering homes, businesses, and public institutions across the province.

Commitment to Reliability

NSP maintains a highly reliable electrical grid, with a system average interruption frequency index (SAIFI) of just 0.59 interruptions per customer per year. This is significantly lower than the national average of 1.2 interruptions per customer per year.

Investment in Renewable Energy

NSP is committed to reducing its carbon footprint and transitioning to a sustainable energy future. The company has invested heavily in renewable energy sources, including:

• Wind power: NSP operates 10 wind farms in Nova Scotia, with a total capacity of over 250 megawatts (MW).
• Solar power: NSP has installed solar panels on over 100 public buildings and commercial properties across the province, with a total capacity of nearly 20 MW.
• Biomass energy: NSP operates a 50 MW biomass plant in Port Hawkesbury.

Smart Grid Technology

NSP is investing in smart grid technology to improve the efficiency and reliability of its electrical distribution network. Smart grid technologies include:

• Advanced metering infrastructure (AMI): AMI allows NSP to monitor customer energy usage in real time, enabling improved energy management and demand response programs.
• Grid automation: Grid automation systems use sensors and actuators to automatically adjust the electrical grid in response to changing conditions, reducing the risk of outages and improving grid efficiency.

Energy Efficiency Programs

NSP offers a variety of energy efficiency programs to help customers reduce their energy consumption and save money on their bills. These programs include:

• Home energy assessments: NSP provides free home energy assessments to homeowners, identifying areas where energy efficiency improvements can be made.
• Energy rebates and incentives: NSP offers rebates and incentives to customers who purchase energy-efficient appliances and make energy-saving upgrades to their homes and businesses.

Customer Service

NSP is committed to providing excellent customer service. The company offers a variety of ways for customers to get in touch, including:

• Phone: NSP can be reached by phone at 1-800-428-6230.
• Online: Customers can manage their accounts, view their bills, and report outages online at novascotiapower.ca.
• Mobile app: NSP offers a mobile app for iOS and Android devices, providing customers with easy access to account information and outage updates.

Innovation and Leadership

NSP is recognized as a leader in the energy industry. The company has won numerous awards for its innovation and commitment to sustainability, including:

• Canadian Electricity Association Sustainable Electricity Company of the Year (2020)
• Atlantic Business Magazine Top 50 Companies in Atlantic Canada (2021)
• Global Energy Awards Best Renewable Energy Company (2022)

Conclusion

Nova Scotia Power is a vital part of the province's energy landscape. With its commitment to reliability, sustainability, and customer service, NSP is ensuring that Nova Scotians have the power they need to thrive.