The Ultimate Guide to Returning New Balance Shoes: A Step-by-Step Approach

Returning shoes can be a hassle, but it's important to know your options if you're not satisfied with your purchase. New Balance makes it easy to return shoes, but there are a few things you need to know before you start the process.

Key Takeaways

• New Balance offers a 60-day return policy on all shoes.
• You can return shoes in-store or by mail.
• You will need the original receipt or proof of purchase to return shoes.
• New Balance will refund the purchase price of the shoes, minus any shipping charges.

Understanding Your Return Options

New Balance offers two ways to return shoes:

• In-store: You can return shoes to any New Balance store. Just bring the shoes and the original receipt or proof of purchase.
• By mail: You can return shoes by mail using the prepaid shipping label that came with your order. If you don't have the prepaid shipping label, you can contact New Balance for a new one.

Preparing Your Shoes for Return

Before you return your shoes, make sure they are in their original condition. This means they should be unworn and in the original packaging. If the shoes are not in their original condition, you may not be able to return them.

Items You Need

• The product you want to return.
• Proof of purchase (receipt, order confirmation email, etc.).

Step-by-Step Return Process

Here are the steps on how to return New Balance shoes:

1. Gather Your Items

Before you begin the return process, gather all the necessary items. This includes the shoes you want to return, the original receipt or proof of purchase, and the prepaid shipping label (if you are returning by mail).

2. Contact New Balance

If you are returning by mail, contact New Balance for a prepaid shipping label. You can do this by calling customer service at 1-800-253-7463 or emailing them at [email protected].

3. Pack Your Shoes

Once you have the prepaid shipping label, pack the shoes in their original packaging. If you do not have the original packaging, you can use a similar-sized box. Make sure the shoes are securely packed so they do not get damaged in transit.

4. Attach the Shipping Label

Attach the prepaid shipping label to the outside of the box. Make sure the label is securely attached and cannot be removed.

5. Drop Off Your Package

Take the package to a UPS or USPS store. The store will scan the shipping label and give you a receipt. Keep the receipt for your records.

6. Track Your Return

You can track the status of your return online using the tracking number on your receipt.

7. Refund

Once New Balance receives your return, they will process the refund. The refund will be issued to the original method of payment. Please allow up to 14 business days for the refund to appear on your statement.

Common Mistakes to Avoid

Here are some common mistakes to avoid when returning shoes to New Balance:

• Do not return shoes that have been worn. Shoes must be unworn and in the original packaging to be eligible for a refund.
• Do not return shoes that are not in their original condition. If the shoes are damaged or missing parts, you may not be able to return them.
• Do not return shoes without the original receipt or proof of purchase. New Balance requires proof of purchase for all returns.
• Do not return shoes after the 60-day return period. New Balance has a 60-day return policy. Shoes that are returned after 60 days will not be refunded.

FAQs

• How long does it take to get a refund?

Refunds are typically processed within 14 business days of receiving your return.

• What if I don't have the original receipt?

If you do not have the original receipt, you can provide a copy of your order confirmation email or a bank statement showing the purchase.

• What if I want to exchange my shoes?

Exchanges are not available for online orders. You can return your shoes and place a new order for the correct size or style.

• What if my shoes are damaged?

If your shoes are damaged, please contact New Balance customer service. They may be able to repair the shoes or provide you with a refund.

Call to Action

If you are not satisfied with your New Balance shoes, you can return them within 60 days for a full refund. Follow the steps outlined in this guide to make the return process as smooth as possible.