Student EZ-Link Card Lost: What to Do and Why Reporting Matters

Losing your Student EZ-Link Card can be a stressful experience. Not only does it mean you can't use public transport, but you also risk losing any stored value or EZ-Link Points you may have accumulated. That's why it's important to know what to do if your card goes missing.

What to Do if You've Lost Your Student EZ-Link Card

1. Report Your Card as Lost

The first thing you should do is report your card as lost. You can do this online through the EZ-Link website or by calling the EZ-Link Customer Service Hotline at 6333 3888.

When you report your card as lost, EZ-Link will cancel the card and issue you a new one. You will need to provide your name, NRIC or FIN number, and the serial number of your lost card.

2. Protect Your Stored Value and EZ-Link Points

If you had any stored value or EZ-Link Points on your lost card, you can transfer them to your new card. To do this, you will need to visit an EZ-Link service counter at any TransitLink Ticket Office or MRT/LRT station.

You will need to bring your new card and a valid form of identification. There is a S$5 fee to transfer your stored value and EZ-Link Points.

Why Reporting Matters

Reporting your lost Student EZ-Link Card as soon as possible is important for several reasons:

• Prevent Unauthorized Use: By reporting your card as lost, you can prevent someone from using it without your permission.
• Protect Your Stored Value and EZ-Link Points: If you had any stored value or EZ-Link Points on your lost card, reporting it as lost will allow you to transfer them to your new card.
• Help EZ-Link Improve Service: By reporting lost cards, EZ-Link can identify areas where cards are being lost or stolen, and take steps to improve security.

Stories and What We Learn

Story 1:

Sarah lost her Student EZ-Link Card on the bus. She didn't report it as lost right away. A few days later, she received a call from EZ-Link informing her that her card had been used to make several unauthorized purchases.

Lesson: Report your lost card as soon as possible to prevent unauthorized use.

Story 2:

John lost his Student EZ-Link Card in the MRT station. He reported it as lost and was issued a new card. However, he forgot to transfer his stored value to his new card. When he tried to use his new card, he realized that he had lost all of his stored value.

Lesson: Remember to transfer your stored value and EZ-Link Points to your new card as soon as possible.

Story 3:

Mary lost her Student EZ-Link Card in the mall. She didn't report it as lost because she didn't think it was a big deal. A few weeks later, she received a bill from EZ-Link for over S$100.

Lesson: Report your lost card even if you don't think it's a big deal. EZ-Link may continue to bill you for unauthorized use of your card.

Tips and Tricks

• Keep your Student EZ-Link Card in a safe place.
• Consider getting a card protector or case to keep your card from getting damaged or lost.
• Report your card as lost as soon as possible if it goes missing.
• Transfer your stored value and EZ-Link Points to your new card as soon as possible.
• Keep a record of your Student EZ-Link Card serial number in case it is lost or stolen.

Why Reporting Lost Cards Matters for EZ-Link

Reporting lost cards is important for EZ-Link for several reasons:

• Identify Areas of High Card Loss: By tracking lost cards, EZ-Link can identify areas where cards are being lost or stolen, and take steps to improve security.
• Improve Card Design and Security Features: EZ-Link uses data on lost cards to improve the design and security features of its cards. For example, EZ-Link has introduced cards with chip technology, which is more difficult to counterfeit.
• Reduce Unauthorized Use: By tracking lost cards, EZ-Link can identify and block cards that are being used without permission. This helps to protect EZ-Link customers from fraud and unauthorized use.

Benefits of Reporting Lost Cards

There are several benefits to reporting your lost Student EZ-Link Card:

• Prevent Unauthorized Use: Reporting your lost card as soon as possible can prevent someone from using it without your permission.
• Protect Your Stored Value and EZ-Link Points: If you had any stored value or EZ-Link Points on your lost card, reporting it as lost will allow you to transfer them to your new card.
• Help EZ-Link Improve Service: By reporting lost cards, EZ-Link can identify areas where cards are being lost or stolen, and take steps to improve security.

FAQs

1. What should I do if I find my lost Student EZ-Link Card?

If you find your lost card, you should report it to EZ-Link as found. You can do this online through the EZ-Link website or by calling the EZ-Link Customer Service Hotline at 6333 3888.

2. Can I get a refund for the S$5 fee to transfer my stored value and EZ-Link Points?

No, the S$5 fee to transfer your stored value and EZ-Link Points is non-refundable.

3. What if I don't have the serial number of my lost Student EZ-Link Card?

If you don't have the serial number of your lost card, you can still report it as lost. However, you will need to provide other information, such as your name, NRIC or FIN number, and the date and time you lost your card.

4. How long will it take to get a new Student EZ-Link Card?

It usually takes 5-7 business days to receive a new Student EZ-Link Card. However, you may be able to collect your new card from an EZ-Link service counter at any TransitLink Ticket Office or MRT/LRT station within 24 hours, for an additional S$10 fee.

5. Can I use my old Student EZ-Link Card to transfer my stored value and EZ-Link Points?

No, you cannot use your old card to transfer your stored value and EZ-Link Points. You will need to use your new card.

6. What if I have any other questions?

You can visit the EZ-Link website or call the EZ-Link Customer Service Hotline at 6333 3888 for more information.

Conclusion

Losing your Student EZ-Link Card can be a frustrating experience, but it's important to know what to do if it happens. By reporting your card as lost as soon as possible, you can protect yourself from unauthorized use, safeguard your stored value and EZ-Link Points, and help EZ-Link improve its service.

Remember, reporting lost cards is important not only for you but also for EZ-Link. By working together, we can create a safer and more secure public transport system for everyone.

Additional Resources

• EZ-Link Website
• EZ-Link Customer Service Hotline

Tables

Table 1: Benefits of Reporting Lost Student EZ-Link Cards

Table 2: EZ-Link Card Fees

Table 3: EZ-Link Customer Service Contact Information