Oh No! My EZ-Link Card is Lost!

Losing your EZ-Link card can be a bummer, but don't worry, we've got you covered. In this comprehensive guide, we'll walk you through everything you need to know about reporting a lost card, getting a replacement, and protecting yourself from fraud.

Reporting a Lost Card

First things first:

1. Call the EZ-Link hotline at 6000 0000 immediately.
2. Provide your personal details and the card number of the lost card.
3. Report the date and time you lost the card.

Pro tip: Keep a note of the call reference number for future reference.

Getting a Replacement Card

You can get a replacement card at any EZ-Link Add Value Machine (AVM) or at the EZ-Link Customer Service Centre.

At an AVM:

1. Insert a new EZ-Link or NETS FlashPay card into the AVM.
2. Select "Purchase Anonymous Card".
3. Pay the issuance fee of $5 through NETS, credit card, or cash.
4. Your new card will be issued immediately.

At the Customer Service Centre:

1. Visit the EZ-Link Customer Service Centre at 3 Tampines North Drive 2, Singapore 528766.
2. Bring your original NRIC or Passport for verification.
3. Pay the issuance fee of $5.
4. Your new card will be issued immediately.

Students and NSmen:

If you're a student or a National Serviceman (NSman), you may be eligible for a free replacement card.

Protecting Yourself from Fraud

Losing your EZ-Link card puts you at risk of fraud, especially if it has a stored value or auto top-up feature. Here are some tips to protect yourself:

1. Report your lost card immediately.
2. Freeze your EZ-Link card account by calling the hotline or via the EZ-Link app.
3. Monitor your bank statements for unauthorized transactions.
4. Consider using a credit card with fraud protection for your EZ-Link auto top-ups.

Stories and Learnings

Story 1:

Sarah lost her EZ-Link card in a crowded mall. She was worried about someone finding it and using it without her permission. She immediately called the hotline to report the loss and freeze her account.

Learning: Act quickly to report a lost card and protect yourself from fraud.

Story 2:

John lost his EZ-Link card on his commute to work. He realized later that his card had a stored value of $100. He panicked and called the hotline only to find out that someone had already used it all up.

Learning: Keep your EZ-Link card safe and be aware of the risks associated with stored value.

Story 3:

Mary lost her EZ-Link card but didn't report it to the authorities immediately. A few days later, she received a bill for $1,000 from EZ-Link for unauthorized transactions.

Learning: Reporting a lost card promptly is crucial to prevent fraudulent activities.

Effective Strategies

To maximize your protection and minimize the hassle:

1. Register your EZ-Link card online or via the app. This will allow you to manage your account and freeze it if lost.
2. Set a low auto top-up limit. This will limit the potential losses if your card is stolen or misused.
3. Consider using a contactless payment card instead. Contactless payments are more secure than using an EZ-Link card with a stored value.

Step-by-Step Approach

1. Report your lost card to the EZ-Link hotline immediately.
2. Obtain a call reference number for future reference.
3. Get a replacement card at an AVM or the Customer Service Centre.
4. Freeze your EZ-Link card account if necessary.
5. Monitor your bank statements for any unauthorized transactions.
6. Consider using protective measures such as online registration and low auto top-up limits.

Call to Action

Don't despair if you lose your EZ-Link card. By following these steps and adopting effective strategies, you can minimize the inconvenience and protect your finances. Remember, reporting a lost card promptly is key to safeguarding your account and preventing fraud.