Lost Your Student EZ-Link Card? Here's What to Do

Losing your student EZ-Link card can be a stressful experience, especially if you rely on it for daily transportation. However, it's important to remain calm and take the necessary steps to recover or replace your card promptly. Here's a comprehensive guide to help you navigate this situation.

Step 1: Check Your Surroundings

Before reporting your card lost, thoroughly check the area where you last had it. Look under seats, in your pockets, and any other places where it might have fallen out.

Step 2: Report the Card Lost

Once you're certain your card is lost, it's crucial to report it to EZ-Link immediately. You can do this online via the EZ-Link website or by calling their Customer Service Hotline at 6788 8888.

Step 3: Block the Card

Blocking your lost card prevents unauthorized usage and protects your funds. EZ-Link will block your card upon your request. However, note that you may have to pay a S$5 administrative fee.

Step 4: Purchase a New Card

If you require immediate replacement, you can purchase a new EZ-Link card at any General Ticketing Machine (GTM) or TransitLink Ticket Office. The standard card costs S$5, while a personalized card costs S$10.

Step 5: Transfer Funds

If you had funds remaining on your lost card, you can transfer them to your new card. To do this, visit an EZ-Link Self-Service Machine (SSM) with your new card and follow the instructions on the screen.

Common Mistakes to Avoid

• Delaying Reporting the Loss: Reporting your card lost promptly minimizes the risk of fraudulent activity.
• Not Checking Your Surroundings: Overlooking the possibility that your card might be hidden somewhere nearby can lead to unnecessary replacement costs.
• Overlooking Fund Transfer: Forgetting to transfer funds from your lost card to your new card can result in financial loss.

Effective Strategies

• Regularly Check Your Card: Make a habit of verifying that you have your EZ-Link card before leaving home.
• Keep It Safe: Store your card securely in a designated place, such as a wallet or cardholder.
• ** Consider EZ-Link App:** Utilize the EZ-Link mobile app to manage your card, monitor balances, and report lost cards conveniently.

Step-by-Step Approach to Reporting a Lost Card

1. Visit the EZ-Link website or call the Customer Service Hotline at 6788 8888.
2. Provide your Personal Identification Number (PIN) or EZ-Link card number.
3. Confirm your identity by answering security questions.
4. Request to block your lost card and report it as missing.

Call to Action

Losing your student EZ-Link card can be a hassle, but by following the steps outlined in this guide, you can minimize the inconvenience and recover your card or replace it efficiently. Remember to report your lost card promptly, check your surroundings thoroughly, and take proactive measures to prevent future losses.