Lost Your Student EZ-Link Card? Here's What to Do

Losing your student EZ-Link card can be a frustrating experience. Not only does it contain your stored value, but it also serves as your student concession card for transportation. However, staying calm and following these steps can help you resolve the issue quickly and minimize its impact.

1. Stay Calm

It's understandable to feel stressed when you lose your student EZ-Link card, but staying calm is crucial. Panicking will only hinder your efforts to recover or replace it.

2. Check if it's Lost or Misplaced

Before proceeding, try to retrace your steps and determine if you've simply misplaced your card. Check common areas where you usually keep it, such as your wallet, backpack, or pockets. If you suspect it's lost, move on to the next step.

3. Report the Loss

Option 1: Via EZ-Link Hotline

• Call the EZ-Link hotline at 6556 8288.
• Provide the card number and personal details.
• A loss report will be generated for you.

Option 2: Via EZ-Link Website

• Visit the EZ-Link website at www.ezlink.com.sg.
• Log in to your EZ-Link account.
• Navigate to the "Report Lost Card" section.
• Enter the card number and other required information.

Option 3: Visit an EZ-Link Service Centre

• Visit any EZ-Link Service Centre.
• Present your NRIC or passport for identification.
• Fill out a lost card form.
• A replacement card will be issued to you on the spot.

4. Cancel the Card

Once you've reported the loss, it's essential to cancel the card to prevent misuse. This can be done through:

• EZ-Link Hotline: Call 6556 8288 and inform the operator.
• EZ-Link Website: Log in to your EZ-Link account and cancel the card online.
• EZ-Link Service Centre: Visit an EZ-Link Service Centre to request cancellation.

5. Purchase a New Card

If you choose not to wait for a replacement card, you can purchase a new EZ-Link card at any general retail outlet, including convenience stores and supermarkets.

Reporting Timelines and Fees

Fees and Charges

Tips and Tricks

• Store your card securely: Keep it in a designated place, such as a cardholder or wallet.
• Consider using a lanyard: Attach your EZ-Link card to a lanyard for easy accessibility and to prevent loss.
• Enable Auto Top-Up: Set up Auto Top-Up to avoid running out of stored value and minimize the risk of temporarily losing access to your card.
• Register your card online: Create an EZ-Link account to manage your card, track transactions, and report loss online.
• Contact the school: Inform your school about the lost card so they can update their records.

Common Mistakes to Avoid

• Delaying reporting: Reporting the loss promptly is crucial to prevent unauthorized use and minimize potential financial losses.
• Not canceling the card: Leaving the card active after reporting it lost poses a security risk and may lead to unauthorized transactions.
• Attempting to recover the card yourself: Trying to retrieve the card yourself, especially if it's in a public area, can be dangerous and may put you at risk.

Stories and Lessons Learned

Story 1:

Sarah lost her EZ-Link card on the way to school. She panicked and didn't report it until the end of the day. By that time, someone had already stolen her stored value.

Lesson: Report lost cards immediately to minimize financial losses.

Story 2:

John misplaced his EZ-Link card in his backpack. After searching for it for hours, he decided to replace it. However, he failed to cancel the lost card, and it was later used for unauthorized transactions.

Lesson: Always cancel lost or stolen cards to prevent unauthorized use.

Story 3:

Mary's EZ-Link card was stolen while she was traveling on the train. She promptly reported the loss and canceled the card. As she had registered her card online, she was able to easily block her stored value and request a refund.

Lesson: Registering your card online provides additional security and makes loss recovery easier.

Conclusion

Losing your student EZ-Link card can be inconvenient, but following these steps can help you recover or replace it quickly and minimize the impact. Remember to report the loss immediately, cancel the card, and purchase a new one if necessary. By taking proper precautions and adhering to these guidelines, you can ensure the safety of your stored value and avoid unnecessary hassle.