Lost Your Student EZ-Link Card? Here's What to Do

Losing your EZ-Link card can be a frustrating experience, especially if you're relying on it for daily travel. But don't worry, there are steps you can take to minimize the hassle.

Step 1: Report the Card as Lost Immediately

The first step is to report your lost card to EZ-Link as soon as possible. You can do this by calling the hotline at 6386 0586 or by filling out an online form at the EZ-Link website.

When reporting the card as lost, you will need to provide the following information:

• Your EZ-Link card number
• Your name and contact information
• The date and location where the card was lost

Step 2: Freeze Your Card

Once you have reported the card as lost, EZ-Link will freeze your card to prevent it from being used. This will protect you from any fraudulent charges.

Step 3: Apply for a Replacement Card

Once your card has been frozen, you can apply for a replacement card. You can do this by visiting an EZ-Link service counter or by ordering the card online.

When applying for a replacement card, you will need to provide the following information:

• Proof of identity
• Proof of purchase (if you are applying for a stored value card)
• A fee (the fee varies depending on the type of card you are replacing)

Step 4: Activate Your New Card

Once you have received your replacement card, you will need to activate it before you can use it. You can do this by calling the EZ-Link hotline or by visiting an EZ-Link service counter.

What to Do If Your Card Is Found

If you find your lost card after you have reported it as lost, you will need to contact EZ-Link to cancel the replacement card. You can do this by calling the hotline or by visiting the EZ-Link website.

Common Mistakes to Avoid

Here are some common mistakes to avoid when reporting a lost EZ-Link card:

• Don't wait to report the card as lost. The sooner you report the card as lost, the sooner it can be frozen and you can be protected from fraud.
• Don't give your card number to anyone other than EZ-Link. Your EZ-Link card number is confidential information that should not be shared with anyone other than EZ-Link.
• Don't use a lost or stolen EZ-Link card. Using a lost or stolen EZ-Link card is a crime. If you find a lost or stolen EZ-Link card, you should turn it in to an EZ-Link service counter.

Stories and Lessons Learned

Here are three stories about people who lost their EZ-Link cards and the lessons they learned:

• Story 1: A woman named Sarah lost her EZ-Link card on the bus. She immediately reported the card as lost and applied for a replacement card. A few days later, she received her replacement card and was able to continue using her EZ-Link card without any hassle.

Lesson learned: If you lose your EZ-Link card, don't panic. Just report the card as lost immediately and apply for a replacement card.

• Story 2: A man named John lost his EZ-Link card at the mall. He waited a few days to report the card as lost because he thought he might find it. However, he never did find it. When he finally reported the card as lost, he had to pay a fee to get a replacement card.

Lesson learned: Don't wait to report a lost EZ-Link card. The sooner you report the card as lost, the sooner you can be protected from fraud.

• Story 3: A woman named Mary lost her EZ-Link card on the train. She didn't report the card as lost because she didn't think it was a big deal. However, a few days later, she received a bill for over $100 in fraudulent charges.

Lesson learned: Always report a lost EZ-Link card, even if you don't think it's a big deal. You could be held liable for any fraudulent charges made on your card.

Pros and Cons of EZ-Link Cards

Here are some of the pros and cons of using EZ-Link cards:

Pros:

• Convenience: EZ-Link cards are a convenient way to pay for transportation fares. You can use your card to pay for buses, trains, and taxis.
• Security: EZ-Link cards are protected by a PIN code, which helps to prevent fraud.
• Discounts: EZ-Link cards offer discounts on transportation fares.

Cons:

• Fees: There is a fee to replace a lost or stolen EZ-Link card.
• Fraud: EZ-Link cards can be used fraudulently if they are lost or stolen.
• Limited acceptance: EZ-Link cards are not accepted everywhere.

Call to Action

If you lose your EZ-Link card, don't panic. Just follow the steps outlined in this article to report the card as lost and apply for a replacement card.

Additional Resources

• EZ-Link website
• EZ-Link hotline
• Lost or stolen EZ-Link cards