Lost Your EZ-Link Card? A Comprehensive Guide to Reporting, Replacing, and Retrieving Your Funds

Introduction

As an essential mode of transportation for countless commuters in Singapore, EZ-Link cards play a pivotal role in our daily lives. However, misplacing or losing your EZ-Link card can be a stressful experience. This comprehensive guide will provide you with all the essential information you need to report, replace, and retrieve your funds in the event of a lost EZ-Link card.

Reporting a Lost EZ-Link Card

Step 1: Contact EZ-Reload

• Call EZ-Reload hotline at +65 6496 8300
• Provide your NRIC or FIN number and card serial number (located at the back of the card)

Step 2: Block the Card

• Your lost card will be blocked immediately to prevent unauthorized usage.
• The customer service representative will provide you with a reference number for your records.

Replacing Your EZ-Link Card

Step 1: Purchase a New Card

• You can purchase a new EZ-Link card at any TransitLink Ticket Office or authorized retail outlet.
• The cost of a new card is SGD 5.

Step 2: Transfer Funds

• Visit any TransitLink Ticket Office with your new card and proof of identity (NRIC/FIN).
• The staff will transfer the remaining balance from your lost card to the new one.

Additional Options:

• Auto Transfer Service: By linking your EZ-Link card to a bank account or credit card, you can set up automatic top-ups and balance transfers in case of a lost card.
• DBS/POSB EZ-Link Card: If you have a DBS/POSB bank account, you can replace your lost card online or at any DBS/POSB ATM.

Retrieving Your Lost Card

If You Find Your Lost Card:

• Unblock the Card: Call EZ-Reload hotline to reactivate your card and resume usage.

If Someone Else Finds Your Card:

• Contact EZ-Reload: Provide the card serial number and the contact details of the person who found it.
• EZ-Reload will contact the person and facilitate the return of your card.

How to Protect Yourself from EZ-Link Card Fraud

• Report Lost Card Immediately: Block your card as soon as you realize it's missing.
• Keep Your Card Safe: Store your EZ-Link card in a secure place, such as a wallet or cardholder.
• Avoid Using Public Wi-Fi: Do not input your card details on public Wi-Fi networks.
• Monitor Your Account: Regularly check your EZ-Link account balance and statement for unauthorized transactions.

Why Reporting a Lost EZ-Link Card Matters

Protects Your Funds: Blocking your lost card prevents thieves from using your remaining balance.

Prevents Fraud: Reporting your lost card alerts EZ-Link to flag any suspicious activity, minimizing the risk of identity theft or financial loss.

Maintains Your Transit Access: Replacing your lost card ensures you can continue using public transportation without interruption.

How Replacing Your EZ-Link Card Benefits You

Peace of Mind: Knowing that your lost card is blocked and your funds are safe provides peace of mind.

Continued Convenience: A new EZ-Link card allows you to resume using public transportation seamlessly.

Data Protection: Your personal information linked to your EZ-Link card is protected by blocking the lost card.

FAQs

1. How long does it take to replace a lost EZ-Link card?

Purchasing a new card is immediate, but transferring funds from your lost card may take up to 24 hours.

2. What if I can't find the serial number of my lost card?

You can provide your NRIC or FIN number to EZ-Reload, and they will retrieve the card serial number for you.

3. Can I report a lost EZ-Link card online?

No, you need to contact EZ-Reload hotline or visit a TransitLink Ticket Office to report a lost card.

4. Who should I contact if someone finds my lost card?

Contact EZ-Reload hotline immediately and provide them with the card serial number and contact details of the person who found it.

5. Is there a fee for replacing a lost EZ-Link card?

Yes, there is a replacement fee of SGD 5 for a new card.

6. How can I prevent losing my EZ-Link card?

Attach a lanyard or key chain to your card, keep it in a designated spot in your bag or wallet, and avoid placing it in loose pockets.

7. What should I do if I suspect unauthorized transactions on my EZ-Link card?

Contact EZ-Reload hotline immediately to report the suspicious activity and block the card.

8. Where can I find more information about EZ-Link cards?

Visit the EZ-Link website at www.ezlink.com.sg or call the EZ-Reload hotline at +65 6496 8300.

Additional Resources

• EZ-Link Lost Card Reporting
• TransitLink Ticket Offices
• DBS/POSB EZ-Link Card Replacement

Call to Action

If you have lost your EZ-Link card, act promptly. Report the loss immediately to EZ-Reload, purchase a new card, and transfer your funds. By following these steps, you can safeguard your finances, maintain your transit access, and protect your personal information.