Navigating ICA Singapore: Comprehensive Contact Information and Guidelines

Introduction

The Immigration and Checkpoints Authority (ICA) of Singapore plays a pivotal role in safeguarding the country's borders and ensuring the security and integrity of its immigration system. To effectively engage with ICA, individuals and organizations need reliable and up-to-date contact information. This comprehensive guide provides a detailed overview of ICA Singapore's contact details, including phone numbers, email addresses, website links, and physical addresses.

Contact Information

1. Phone Numbers

• General Enquiries: 1800 252 2122 (within Singapore)
• Overseas Enquirers (from outside Singapore): +65 6391 2335
• 24-Hour Emergency Contact (for Urgent Matters): +65 6286 5595

2. Email Addresses

• General Enquiries: [email protected]
• Operations Enquiries (e.g., Entry Approvals, Identity Card, Passport, Employment Pass): [email protected]
• Corporate Enquiries: [email protected]
• Media Enquiries: [email protected]

3. Website

• Official ICA Website: https://www.ica.gov.sg

4. Physical Addresses

• Headquarters: 10 Kallang Road #03-01, Singapore 339291
• ICA Building: 10 Kallang Road, Singapore 339291
• Immigration & Checkpoints Authority of Singapore (ICA), Singapore Changi Airport: 60 Airport Boulevard #01-01, Singapore 819643

Services Provided

ICA Singapore offers a wide range of services to facilitate immigration matters and ensure the smooth entry and exit of individuals into the country. These services include:

• Entry Approval: Visa and pass applications for foreign nationals
• Identity Card and Passport: Issuance, renewal, and replacement
• Employment Pass: Work permit applications for foreign workers
• Permanent Residency: Applications for permanent residency in Singapore
• Citizen Registration: Applications for Singapore citizenship
• Foreign Worker Management: Employer's responsibilities and compliance regulations
• Border Security: Control of entry and exit points, including seaports and airports
• Law Enforcement: Investigation of immigration offenses and crimes

Key Contact Persons

1. Commissioner of Immigration and Checkpoints Authority: Mr. Tan Yih Sin

2. Deputy Commissioners:

• Mr. Alan Tan (Operations)
• Mr. Lim Kok Cheng (Legal Services & Enforcement)

3. Assistant Commissioners:

• Mr. Lim Keng Low (Manpower & Corporate Services)
• Mr. Yeo Guat Kwang (Technology & Innovation)
• Mr. Kwek Kok Kwong (Counter-Terrorism & Security)
• Mr. Suhaimi Bin Salleh (Policy & Planning)

Operating Hours

ICA Singapore's offices and services generally operate during the following hours:

• ICA Building:
• Monday to Friday: 8:30 AM to 5:00 PM
• Closed on Saturdays, Sundays, and Public Holidays
• Singapore Changi Airport:
• 24 hours a day, 7 days a week

Statistics on ICA's Operations

According to ICA's 2022 Annual Report, the authority processed a total of:

• Over 10 million immigration clearance transactions
• Approximately 2 million passport applications
• Nearly 1 million identity card applications
• Almost 1 million applications for passes and visas

Notable Cases and Incidents

• 1994 Singapore Airlines Flight 101 Hijacking: ICA officers played a crucial role in the rescue operation, apprehending the hijacker and freeing the passengers.
• 2000 Al Qaeda Singapore Bomb Plot: ICA foiled a terrorist attack planned by Al Qaeda, leading to the arrest of several suspects and the seizure of explosives.
• 2015 Little India Riot: ICA coordinated with other agencies to maintain public order and assist in the investigation.

What We Learn from These Cases:

• The importance of vigilance and intelligence sharing in counterterrorism efforts.
• The vital role of border control agencies in preventing threats to national security.
• The effectiveness of collaboration and coordination among government agencies in crisis management.

Tips and Tricks for Effective Communication

• Be clear and concise: State your enquiry or request clearly and avoid using vague language.
• Provide specific details: Include relevant information such as your name, passport number, and the nature of your enquiry.
• Be respectful and courteous: ICA officers are dedicated professionals, and treating them with respect will help facilitate your communication.
• Use the correct contact channel: Choose the appropriate phone number, email address, or physical address based on the nature of your enquiry.
• Follow up promptly: If you do not receive a response within a reasonable time, follow up with a polite reminder.

Common Mistakes to Avoid

• Trying to contact ICA outside of operating hours: ICA offices and services have specific operating hours. Avoid contacting them outside these hours unless it is an urgent matter.
• Providing insufficient information: Omitting important details in your communication can delay the processing of your enquiry.
• Being aggressive or confrontational: Disrespectful or aggressive behavior will not expedite your request and may hinder effective communication.
• Contacting ICA for matters outside their jurisdiction: ICA is responsible for immigration matters. Enquiries related to other government agencies should be directed to the appropriate authority.
• Not following up: If you do not receive a response within a reasonable time, it is important to follow up with a polite reminder to avoid any misunderstandings.

Call to Action

Effective communication with ICA Singapore is essential for navigating immigration matters and ensuring a smooth and efficient process. Individuals and organizations are encouraged to use the provided contact information responsibly and follow the guidelines outlined in this article. By engaging with ICA respectfully and professionally, you can facilitate a positive and productive interaction.

Additional Tables

Table 1: ICA Phone Numbers

Table 2: ICA Email Addresses

Table 3: ICA Operating Hours

Note: The operating hours may vary on public holidays. Please check ICA's website for the latest information.