Contact the Inland Revenue Authority of Singapore (IRAS) for Expert Tax Advice

Overview

The Inland Revenue Authority of Singapore (IRAS) serves as Singapore's primary tax and customs authority. With a mission to administer taxes and customs fairly and effectively, IRAS plays a crucial role in Singapore's financial ecosystem. Businesses and individuals can reach out to IRAS through various channels for guidance and support. This comprehensive guide provides essential contact information, operating hours, and online resources for effective engagement with IRAS.

Contact Details:

• Address: 55 Newton Road, Revenue House, Singapore 307987
• Hotline: +65 6351 2122 (Mon-Fri: 8:00 AM - 6:00 PM, excluding public holidays)
• Email: [email protected]
• Website: https://www.iras.gov.sg/

Communication Channels

1. Hotline

The IRAS hotline offers immediate assistance to taxpayers on various tax-related matters. Taxpayers can connect with knowledgeable IRAS officers who can provide guidance and resolve queries promptly. The hotline operates during regular business hours, excluding public holidays.

2. Email

Taxpayers can submit written inquiries or requests via email to the IRAS Public Enquiry mailbox. IRAS representatives will respond to emails within three working days, ensuring timely resolution of queries.

3. Physical Visits

The Revenue House serves as IRAS's primary office location. Taxpayers can visit Revenue House during business hours for face-to-face consultations with IRAS officers. Appointments are recommended to minimize waiting time.

4. Online Platform

The IRAS website provides an extensive range of online resources, including tax guides, FAQs, and e-filing services. Taxpayers can access this information 24/7 for self-service support.

Digital Transformation

In line with Singapore's Smart Nation initiative, IRAS has embraced digitalization to enhance taxpayer convenience. The MyTax Portal offers personalized services, allowing taxpayers to:

• File tax returns and make payments
• Track tax refunds and payments
• View notices and correspondences
• Manage tax accounts

Taxpayers can access the MyTax Portal using their SingPass credentials.

Common Tax-Related Assistance

IRAS offers comprehensive support to taxpayers in the following areas:

• Tax filing and payment
• Tax exemptions and reliefs
• Customs clearances and duties
• Goods and Services Tax (GST)
• International tax compliance

Additional Resources

• IRAS Mobile App: Available on iOS and Android, providing convenient access to IRAS services on the go.
• IRAS Customer Service Charter: Outlines IRAS's commitment to service quality and taxpayer satisfaction.
• Taxpayer Rights Guide: Provides information on the rights and responsibilities of taxpayers when dealing with IRAS.

Tables

Table 1: IRAS Contact Channels

Table 2: Operating Hours

Table 3: Common Tax-Related Assistance

Customer-Centric Approach

IRAS recognizes the importance of providing exceptional customer service. The authority regularly conducts customer satisfaction surveys and has received positive feedback on the responsiveness and professionalism of its officers. IRAS is committed to continuous improvement, seeking innovative ways to enhance taxpayer engagement and provide seamless support.