REI Cancel Order: A Comprehensive Guide

REI (Recreational Equipment, Inc.) is a renowned outdoor retailer offering a diverse range of gear and apparel for adventure enthusiasts. As part of their customer-centric approach, REI offers a hassle-free cancellation policy to ensure satisfaction. This article provides a comprehensive guide on how to cancel an REI order, covering various scenarios and offering step-by-step instructions.

Cancellation Options and Timeframes

REI offers multiple channels for order cancellation, catering to the convenience of its customers.

1. Online Cancellation: Customers can cancel orders online through their REI account within 30 days of placing the order.

   

2. Phone Cancellation: REI's customer support team can be reached at 1-800-426-4840 to process cancellations over the phone.

3. Store Cancellation: Orders can be canceled at any REI retail store within 90 days of purchase.

Step-by-Step Cancellation Process

Online Cancellation:

1. Log in to your REI account at rei.com.
2. Navigate to "My Orders" from the top menu bar.
3. Locate the order you wish to cancel and click "Cancel Order."
4. Follow the prompts to confirm cancellation.

Phone Cancellation:

1. Call REI's customer support at 1-800-426-4840.
2. Provide the order number or email address associated with the account.
3. Confirm your cancellation request with the customer support representative.

Store Cancellation:

1. Visit the nearest REI retail store with the original order confirmation email or physical receipt.
2. Approach the customer service desk and present your order details.
3. The store associate will process the cancellation on your behalf.

Order Cancellation Scenarios

Regular Orders:

• Orders can be canceled within 30 days of placing the order.
• Refunds are processed within 3-5 business days.

Backordered Orders:

• Backordered items can be canceled at any time before they ship.
• Customers will receive a full refund for the canceled backordered items.

Pre-ordered Orders:

• Pre-ordered items can be canceled up to 7 days before the scheduled release date.
• Customers will receive a full refund for the canceled pre-ordered items.

Troubleshooting Cancellation Issues

If you encounter any difficulties in canceling your REI order, consider the following troubleshooting steps:

• Confirm Order Status: Ensure that the order has not already shipped before attempting to cancel it.
• Verify Account Details: Double-check that you are logged in to the correct REI account associated with the order.
• Check Order Timeline: Orders cannot be canceled after the 30-day window. Consider contacting customer support for assistance if you miss the cancellation deadline.
• Contact Customer Support: If you encounter any technical difficulties or have specific cancellation inquiries, do not hesitate to reach out to REI's customer support team via phone or email.

FAQs

1. Can I cancel an REI order after it has shipped?

Regrettably, REI does not allow cancellation of orders once they have been shipped. Customers should contact customer support for alternative resolutions.

2. How will I receive my refund after canceling an order?

Refunds are processed to the original payment method used for the order. The refund timeframe varies depending on the payment method.

3. What should I do if I change my mind and want to reinstate a canceled order?

Once an order is canceled, it cannot be reinstated. Customers can place a new order for the desired items.

Conclusion

REI's customer-centric approach extends to its flexible order cancellation policy. By adhering to the guidelines outlined in this article, customers can seamlessly cancel their REI orders and ensure a hassle-free shopping experience. Whether you prefer online, phone, or in-store cancellation, REI's options and step-by-step instructions empower customers to manage their orders conveniently.