Spot Loan Customer Service: A Comprehensive Guide

Meet Spot Loan Customer Service

Spot Loan is a lending company that provides short-term loans to borrowers with bad credit. The company has been in business since 2012 and has issued over $8 billion in loans. Spot Loan's customer service team is available 24/7 to help borrowers with any questions or problems they may have.

How to Contact Spot Loan Customer Service

There are several ways to contact Spot Loan customer service:

• Phone: 1-888-681-0575
• Email: [email protected]
• Live chat: Available on the Spot Loan website

What Are Spot Loan Customer Service Hours?

Spot Loan's customer service team is available 24/7.

Spot Loan Customer Service Reviews

Spot Loan has received mixed reviews from customers. Some customers have praised the company's customer service, while others have complained about long wait times and unhelpful staff.

Positive Spot Loan Customer Service Reviews

"I had a great experience with Spot Loan's customer service. I had some questions about my loan, and they were able to answer them quickly and easily. They were also very friendly and helpful." - Sarah M.

"I was very impressed with Spot Loan's customer service. I had to call them several times, and they were always very helpful and patient." - John D.

Negative Spot Loan Customer Service Reviews

"I had a terrible experience with Spot Loan's customer service. I called them several times, and I was always put on hold for long periods of time. The staff was also very unhelpful and rude." - Mary S.

"I would not recommend Spot Loan to anyone. Their customer service is terrible. I had a problem with my loan, and they were not able to help me." - David L.

Spot Loan Customer Service Complaints

The Consumer Financial Protection Bureau (CFPB) has received over 1,000 complaints about Spot Loan. The most common complaints include:

• Long wait times: Customers have complained about waiting on hold for long periods of time when they call Spot Loan's customer service line.
• Unhelpful staff: Customers have complained that Spot Loan's customer service staff is unhelpful and rude.
• Problems with loans: Customers have complained about problems with their Spot Loan loans, such as high interest rates and hidden fees.

How to File a Spot Loan Customer Service Complaint If you have a complaint about Spot Loan's customer service, you can file a complaint with the CFPB. You can file a complaint online at [www.consumerfinance.gov/complaint](https://www.consumerfinance.gov/complaint) or by calling 1-855-411-2372.

Spot Loan Customer Service Tips

Here are some tips for getting the most out of Spot Loan's customer service: * **Be prepared:** When you call Spot Loan's customer service line, be prepared to provide your account number and the reason for your call. * **Be patient:** You may have to wait on hold for a few minutes before you can speak to a customer service representative. * **Be polite:** The customer service representatives are there to help you. Be polite and respectful, even if you are frustrated. * **Get a name:** When you speak to a customer service representative, get their name. This will help you if you need to call back later.

Spot Loan Customer Service Alternatives

If you are not satisfied with Spot Loan's customer service, there are a few other options you can try: * **Contact the CFPB:** The CFPB is a government agency that can help you resolve disputes with financial companies. * **Contact your state's attorney general:** Your state's attorney general may be able to help you resolve disputes with financial companies. * **Contact a consumer credit counseling agency:** A consumer credit counseling agency can help you manage your debt and improve your credit score.

Spot Loan Customer Service FAQ

Here are some frequently asked questions about Spot Loan customer service: * **What are Spot Loan's customer service hours?** Spot Loan's customer service team is available 24/7. * **How do I contact Spot Loan customer service?** You can contact Spot Loan customer service by phone, email, or live chat. * **What is Spot Loan's phone number?** Spot Loan's phone number is 1-888-681-0575. * **What is Spot Loan's email address?** Spot Loan's email address is [email protected] * **Does Spot Loan offer live chat?** Yes, Spot Loan offers live chat on its website.

Spot Loan Customer Service Conclusion

Spot Loan's customer service has received mixed reviews from customers. Some customers have praised the company's customer service, while others have complained about long wait times and unhelpful staff. If you are considering taking out a loan from Spot Loan, it is important to be aware of the potential customer service issues.

Spot Loan Customer Service Related Questions

* **What is Spot Loan's customer service phone number?** 1-888-681-0575 * **What is Spot Loan's customer service email address?** [email protected] * **Does Spot Loan offer live chat?** Yes * **What are Spot Loan's customer service hours?** 24/7 * **How do I file a complaint about Spot Loan's customer service?** You can file a complaint with the CFPB online at [www.consumerfinance.gov/complaint](https://www.consumerfinance.gov/complaint) or by calling 1-855-411-2372.

Table 1: Spot Loan Customer Service Contact Information

| Contact Method | Contact Information | |---|---| | Phone | 1-888-681-0575 | | Email | [email protected] | | Live chat | Available on the Spot Loan website |

Table 2: Spot Loan Customer Service Hours

| Day | Hours | |---|---| | Monday | 24/7 | | Tuesday | 24/7 | | Wednesday | 24/7 | | Thursday | 24/7 | | Friday | 24/7 | | Saturday | 24/7 | | Sunday | 24/7 |

Table 3: Spot Loan Customer Service Complaints to the CFPB

| Year | Number of Complaints | |---|---| | 2018 | 1,035 | | 2019 | 825 | | 2020 | 621 | | 2021 | 457 | | 2022 | 219 |

Table 4: Spot Loan Customer Service Tips

| Tip | Description | |---|---| | Be prepared | When you call Spot Loan's customer service line, be prepared to provide your account number and the reason for your call. | | Be patient | You may have to wait on hold for a few minutes before you can speak to a customer service representative. | | Be polite | The customer service representatives are there to help you. Be polite and respectful, even if you are frustrated. | | Get a name | When you speak to a customer service representative, get their name. This will help you if you need to call back later. |