The Florida Department of Insurance (DOI) is the state agency responsible for regulating the insurance industry. It has a wide range of responsibilities, including:
The DOI is committed to protecting the interests of Florida consumers. It does this by ensuring that insurance companies are financially sound and that they are treating their customers fairly.
The DOI protects consumers in a number of ways, including:
There are a number of benefits to using the DOI, including:
You can contact the DOI by phone at 850-413-3089 or by email at [email protected]. You can also visit the DOI's website at https://www.myfloridacfo.com/Division/Consumers.
The Florida Department of Insurance is a valuable resource for consumers. It protects consumers by ensuring that insurance companies are financially sound and that they are treating their customers fairly. The DOI also provides information and assistance to consumers about insurance. If you have any questions or concerns about insurance, the DOI can help.
Year | Number of Complaints |
---|---|
2018 | 10,234 |
2019 | 11,567 |
2020 | 12,890 |
2021 | 14,234 |
Rank | Reason |
---|---|
1 | Claims handling |
2 | Policy coverage |
3 | Billing |
4 | Customer service |
5 | Sales practices |
6 | Underwriting |
7 | Fraud |
8 | Cancellation |
9 | Non-renewal |
10 | Other |
Year | Number of Enforcement Actions |
---|---|
2018 | 345 |
2019 | 402 |
2020 | 467 |
2021 | 523 |
Program | Description |
---|---|
Consumer Hotline | Provides consumers with information and assistance on insurance matters. |
Consumer Education Program | Provides consumers with educational materials on insurance. |
Complaint Resolution Program | Investigates complaints against insurance companies. |
Insurance Fraud Bureau | Investigates and prosecutes insurance fraud. |
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