Rooms To Go Return Policy: The Ultimate Guide

Understanding the Return Policy

Rooms To Go offers a flexible return policy, allowing customers to return most items within 30 days of purchase. However, certain restrictions and exclusions apply.

Eligible Items:

• Mattresses
• Bedding
• Furniture
• Accessories

Non-Eligible Items:

• Clearance items
• Custom orders
• Gift cards
• As-is merchandise

Timeframe for Returns

Customers have 30 days from the date of purchase to return eligible items. Returns must be accompanied by the original receipt.

Refund Options

Customers can choose from the following refund options:

• Full refund to the original payment method
• Store credit
• Exchange for another item of equal or greater value

Return Exceptions

There are a few exceptions to the general return policy, including:

• Mattresses: Mattresses must be returned in new and unused condition. If a mattress has been slept on, it cannot be returned.
• Clearance Items: Clearance items are final sale and cannot be returned.
• Custom Orders: Custom orders cannot be returned unless they are defective.
• Gift Cards: Gift cards cannot be returned or refunded.

Restocking Fees

A 15% restocking fee may apply to returns of certain items, such as furniture and mattresses. The restocking fee is deducted from the refund or store credit amount.

Return Procedures

To initiate a return, customers can:

• Visit a Rooms To Go store: Customers can return items in person at any Rooms To Go store.
• Call customer service: Customers can call customer service at 1-800-ROOMS TO GO to arrange a return.
• Return by mail: Customers can return items by mail using the return label provided with their order.

Common Mistakes to Avoid

To avoid any issues with your return, keep the following in mind:

• Check the eligibility: Make sure the item you wish to return is eligible for a refund.
• Meet the timeframes: Return the item within 30 days of purchase.
• Keep the original receipt: The original receipt is required for all returns.
• Maintain the condition: Return the item in new and unused condition, if possible.
• Be aware of restocking fees: Some items may be subject to a restocking fee.

Frequently Asked Questions

1. What is the return policy for mattresses?
Mattresses must be returned in new and unused condition within 30 days of purchase.

2. Can I return a clearance item?
Clearance items are final sale and cannot be returned.

3. What happens if I lose my receipt?
If you lose your receipt, you may be able to provide proof of purchase, such as a credit card statement or bank record.

4. How long will it take to process my refund?
Refunds are typically processed within 14-21 business days.

Conclusion

Rooms To Go's return policy provides customers with flexibility and peace of mind. By understanding the terms of the policy, you can ensure a smooth and hassle-free return experience.