T-Mobile's insurance covers a wide range of devices, including:
In addition to basic coverage, T-Mobile insurance offers exclusive perks:
Pain Points:
Motivations:
Coined as "Insuprevation," here are innovative ideas for insurance applications that address unmet needs:
Device Type | Coverage |
---|---|
Smartphone | Accidental damage, loss, theft |
Tablet | Accidental damage, loss |
Smartwatch | Accidental damage, water damage |
Laptop | Accidental damage, spills, drops |
Device Type | Basic Premium | Enhanced Premium |
---|---|---|
Smartphone | $10/month | $15/month |
Tablet | $5/month | $8/month |
Smartwatch | $3/month | $5/month |
Laptop | $12/month | $18/month |
Step 1 | Step 2 | Step 3 |
---|---|---|
File a claim online or over the phone | Submit proof of loss or damage | Receive replacement device within 24 hours |
Benefit | Description |
---|---|
Jump! On Demand | Upgrade your device up to three times per year |
24/7 tech support | Expert assistance anytime, anywhere |
Accidental damage coverage | Covers unintentional damage, even if it's your fault |
What is the deductible for insurance claims?
- There is a $50 deductible for all claims.
Can I cancel my insurance at any time?
- Yes, you can cancel your insurance at any time with no penalty.
What happens if I upgrade my device?
- Your insurance coverage automatically transfers to the new device.
Can I file a claim if I lose my device while traveling?
- Yes, your insurance covers lost or stolen devices, regardless of where you are.
What is not covered by insurance?
- Intentional damage, normal wear and tear, and cosmetic defects are not covered.
How do I file a claim?
- You can file a claim online at T-Mobile's website or by calling 1-800-T-MOBILE.
How long does it take to receive a replacement device?
- Replacement devices are typically shipped within 24 hours of filing a claim.
Can I use a third-party repair shop?
- No, repairs must be performed by an authorized T-Mobile repair center.
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