Customer Service Rep Resume Sample: 10,000+ Winning Words

Introduction

In today's competitive job market, it's more important than ever to have a strong resume that will make you stand out from the crowd. If you're applying for a customer service representative (CSR) position, your resume should highlight your skills in providing excellent customer service, resolving problems, and building relationships.

This customer service rep resume sample will provide you with the inspiration you need to create a winning resume that will land you the job you want.

Objective

To obtain a customer service representative position where I can use my skills and experience to provide excellent customer service and build lasting relationships with clients.

Skills

• Excellent communication and interpersonal skills
• Ability to resolve problems quickly and efficiently
• Strong knowledge of customer service best practices
• Proficient in using a variety of customer service software and tools
• Experience working in a fast-paced environment
• Ability to work independently and as part of a team

Experience

Customer Service Representative, ABC Company, January 2019 - Present

• Provided excellent customer service to clients via phone, email, and chat
• Resolved problems quickly and efficiently
• Built lasting relationships with clients
• Trained new customer service representatives
• Implemented new customer service processes and procedures

Customer Service Representative, XYZ Company, June 2017 - December 2018

• Provided excellent customer service to clients via phone, email, and chat
• Resolved problems quickly and efficiently
• Built lasting relationships with clients
• Assisted with the development of new customer service initiatives
• Received multiple awards for outstanding customer service

Education

Associate's Degree in Customer Service, Anytown Community College, May 2017

Certifications

• Certified Customer Service Representative (CCSR)
• Certified Contact Center Professional (CCCP)

Awards

• Employee of the Month, ABC Company, January 2020
• Customer Service Representative of the Year, XYZ Company, 2018

References

Available upon request.

10,000+ More Ways to Make Your Resume Shine

In addition to the basic information listed above, you can also include additional sections on your resume to highlight your skills and experience. Some optional sections you may want to consider include:

• Summary statement: This is a brief overview of your skills and experience, and it should be tailored to the specific job you're applying for.
• Skills section: This section should list your hard and soft skills, and you should be sure to highlight the skills that are most relevant to the job you're applying for.
• Experience section: This section should list your work experience in reverse chronological order, and you should be sure to include details about your accomplishments in each role.
• Education section: This section should list your educational background, and you should be sure to include any degrees or certifications you've earned.
• Awards and honors section: This section should list any awards or honors you've received, and it should be tailored to the specific job you're applying for.

The Importance of Keywords

When you're writing your resume, it's important to use keywords that potential employers will be searching for. These keywords can be found in the job description, and they should be included throughout your resume, including in your summary statement, skills section, and experience section.

Proofread Your Resume Carefully

Once you've finished writing your resume, it's important to proofread it carefully for any errors. Typos and grammatical errors can make your resume look unprofessional, and they can also make it difficult for potential employers to take you seriously.

Get Feedback from Others

After you've proofread your resume, it's a good idea to get feedback from others. Ask a friend, family member, or career counselor to review your resume and provide feedback. This can help you identify any areas that need improvement.

Tailor Your Resume to Each Job You Apply For

When you're applying for a job, it's important to tailor your resume to the specific job you're applying for. This means highlighting the skills and experience that are most relevant to the job, and using keywords that potential employers will be searching for.

Additional Tips for Writing a Great Customer Service Rep Resume

Here are a few additional tips for writing a great customer service rep resume:

• Quantify your accomplishments. When possible, use numbers to quantify your accomplishments. This will help potential employers see the impact of your work.
• Use action verbs. When describing your experience, use action verbs to make your resume more dynamic.
• Be specific. When describing your skills and experience, be as specific as possible. This will help potential employers see exactly what you're capable of.
• Proofread your resume carefully. Once you've finished writing your resume, proofread it carefully for any errors. Typos and grammatical errors can make your resume look unprofessional, and they can also make it difficult for potential employers to take you seriously.

By following these tips, you can write a customer service rep resume that will help you land the job you want.