Authorize.net: Styling the Declined Transaction Pop-Up Window

Introduction

Declined transactions are an inevitable part of online commerce. When a customer enters incorrect card details or if the card has insufficient funds, the payment gateway will decline the transaction and display a pop-up window to the customer. The default appearance of this pop-up window is often not very user-friendly, which can lead to customer frustration and abandonment of the checkout process.

In this article, we'll guide you through the steps on how to style the Authorize.net declined transaction pop-up window to make it more visually appealing and user-friendly. By following these steps, you can improve the overall user experience on your website and reduce the likelihood of cart abandonment.

Pain Points

The default Authorize.net declined transaction pop-up window is not very user-friendly. It is often plain and does not provide any clear instructions to the customer. This can be frustrating for customers, especially if they are not familiar with the online checkout process.

Motivations

There are several motivations for styling the Authorize.net declined transaction pop-up window. These include:

• Improving the user experience: A well-styled pop-up window can make the checkout process more seamless and user-friendly.
• Reducing cart abandonment: A visually appealing and informative pop-up window can help reduce cart abandonment by providing clear instructions to the customer.
• Increasing brand trust: A well-styled pop-up window can help build brand trust by showing customers that you care about their experience.

Benefits

There are several benefits to styling the Authorize.net declined transaction pop-up window. These include:

• Increased customer satisfaction: A well-styled pop-up window can help increase customer satisfaction by making the checkout process more user-friendly.
• Reduced support costs: A clear and informative pop-up window can help reduce support costs by providing customers with the information they need to resolve their issue.
• Improved brand image: A well-styled pop-up window can help improve your brand image by showing customers that you care about their experience.

How to Style the Pop-Up Window

To style the Authorize.net declined transaction pop-up window, you can use CSS. Here are the steps:

1. Identify the pop-up window element. The pop-up window element is a
   element with the class "auth-error-dialog".
2. Add CSS to style the pop-up window. You can add CSS to style the pop-up window by using the following properties:

• background-color: The background color of the pop-up window.
• border: The border of the pop-up window.
• font-family: The font family of the text in the pop-up window.
• font-size: The font size of the text in the pop-up window.
• text-align: The text alignment of the text in the pop-up window.
• padding: The padding around the text in the pop-up window.
• margin: The margin around the pop-up window.

Example

Here is an example of how to style the Authorize.net declined transaction pop-up window:

.auth-error-dialog {
  background-color: #f0f0f0;
  border: 1px solid #e0e0e0;
  font-family: Arial, sans-serif;
  font-size: 14px;
  text-align: center;
  padding: 20px;
  margin: 10px;
}

This CSS will style the pop-up window to have a light gray background, a thin gray border, and Arial font. The text will be centered within the pop-up window and there will be 20px of padding around the text.

Best Practices

When styling the Authorize.net declined transaction pop-up window, it is important to follow some best practices. These include:

• Use clear and concise language. Use language that is easy for customers to understand. Avoid using technical jargon or confusing terms.
• Provide clear instructions. Tell customers what they need to do to resolve the issue. If possible, provide a link to a help page or contact information for customer support.
• Keep the pop-up window small and unobtrusive. Customers should be able to read and understand the message in the pop-up window without having to scroll or resize the window.
• Use contrasting colors. Use colors that are contrasting enough to make the text in the pop-up window easy to read.
• Test the pop-up window in different browsers. Make sure that the pop-up window looks and functions correctly in different browsers.

By following these best practices, you can create a well-styled Authorize.net declined transaction pop-up window that is user-friendly and effective.

Conclusion

Styling the Authorize.net declined transaction pop-up window is an important way to improve the checkout process on your website. By following the steps and best practices outlined in this article, you can create a visually appealing and informative pop-up window that can help reduce cart abandonment and increase customer satisfaction.