Authorize.net: How to Style Pop-Up Window Denied Transactions

Introduction

Authorize.net is a popular payment gateway that allows businesses to accept credit card payments online. When a customer's transaction is denied, Authorize.net displays a pop-up window with a default error message. However, merchants can customize the appearance of this pop-up window to match their branding and provide a more user-friendly experience.

Benefits of Customizing the Pop-Up Window

Customizing the pop-up window offers several benefits:

• Improved brand consistency: The pop-up window can be designed to match the merchant's website, enhancing brand recognition and trust.
• Enhanced user experience: Clear and specific error messages can help customers understand why their transaction was denied, reducing frustration and improving the overall payment experience.
• Increased conversion rates: By providing a more user-friendly pop-up window, merchants can reduce cart abandonment and increase conversion rates.

How to Customize the Pop-Up Window

To customize the pop-up window, merchants need to access the Authorize.net Admin Console:

1. Log in to the Authorize.net Admin Console.
2. Select "Settings" from the left-hand menu.
3. Click on the "Payment Form" tab.
4. Scroll down to the "Payment Gateway" section.
5. Under "Hosted Payment Form," click on the "Customize Pop-Up Window" button.

Styling Options

The following styling options are available:

• Background color: Choose the background color of the pop-up window.
• Font color: Select the color of the text in the pop-up window.
• Font size: Adjust the size of the text in the pop-up window.
• Font weight: Set the boldness of the text in the pop-up window.
• Message text: Edit the error message that is displayed in the pop-up window.
• Button color: Customize the color of the button that closes the pop-up window.
• Button text: Change the text on the button that closes the pop-up window.

Examples

Here are some examples of how merchants can customize the pop-up window:

• Example 1: A clothing retailer might use a light blue background color to match their website's color scheme. The text could be displayed in a bold, black font to make it easy to read. The error message could be customized to include additional information, such as available payment methods.
• Example 2: A food delivery service might use a bright red background color to grab attention. The text could be displayed in a white font with a large font size to make it unmistakable. The error message could be brief and to the point, such as "Your payment has been declined."

Best Practices

When customizing the pop-up window, merchants are advised to keep the following best practices in mind:

• Use clear and concise language: Avoid using technical jargon or vague error messages.
• Avoid using all capital letters: Capitalized text can be difficult to read.
• Provide additional information: Include specific reasons why the transaction was denied (e.g., insufficient funds, invalid card number).
• Use a positive tone: Even though the transaction was denied, the pop-up window should not sound negative.
• Test the pop-up window: Make sure the pop-up window displays properly on different devices and browsers.

Conclusion

By customizing the Authorize.net pop-up window, businesses can enhance brand consistency, improve user experience, and increase conversion rates. By following the best practices outlined in this guide, merchants can create a customized pop-up window that is both informative and user-friendly.