Windows Hello is a convenient and secure way to sign into your Windows 10 or 11 device using your face, fingerprint, or PIN. However, some users have reported that Windows Hello keeps asking them for their PIN, even after they have already entered it correctly. This can be frustrating and time-consuming, especially if you are in a hurry.
There are several reasons why Windows Hello might keep asking for your PIN. These include:
If Windows Hello keeps asking for your PIN, there are several things you can do to fix the problem.
1. Check your PIN
The first step is to make sure that you are entering your PIN correctly. To do this, go to Settings > Accounts > Sign-in options. Under the "PIN" section, click on the "Change" button. You will be prompted to enter your current PIN and then your new PIN. Make sure that you type your new PIN carefully and that you do not miss any numbers.
2. Reset your PIN
If you are sure that you are entering your PIN correctly, the next step is to reset your PIN. To do this, go to Settings > Accounts > Sign-in options. Under the "PIN" section, click on the "Forgot my PIN" link. You will be prompted to enter your Microsoft account password. Once you have entered your password, you will be able to reset your PIN.
3. Update your drivers
If you are using a fingerprint reader or facial recognition to sign in, make sure that your drivers are up to date. To do this, go to the manufacturer's website and download the latest drivers for your device.
4. Contact Microsoft support
If you have tried all of the above solutions and Windows Hello is still asking for your PIN, you may need to contact Microsoft support. They will be able to help you troubleshoot the problem and get your device working properly again.
Windows Hello is a convenient and secure way to sign into your Windows 10 or 11 device. However, if Windows Hello keeps asking for your PIN, it can be frustrating and time-consuming. By following the steps in this article, you can fix the problem and get your device working properly again.
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