Plymouth Rock Insurance Customer Service: 10,000+ Satisfied Customer Reviews

Introduction

Plymouth Rock Insurance, a leading provider of property and casualty insurance in the United States, prides itself on providing exceptional customer service. With over 10,000 satisfied customer reviews, Plymouth Rock is committed to ensuring that every customer has a positive experience when interacting with the company.

Customer Service Channels

Plymouth Rock offers a wide range of customer service channels to meet the diverse needs of its customers. These channels include:

• Phone: Customers can call Plymouth Rock's dedicated customer service line at 1-800-854-9723 to speak with a live representative.
• Online: Customers can access their account, make payments, file claims, and get support online through Plymouth Rock's secure website.
• Mobile: Customers can download Plymouth Rock's mobile app to access their account, manage their policy, and file claims on the go.
• Email: Customers can send email inquiries to Plymouth Rock at [email protected].
• Live chat: Customers can chat with a live representative on Plymouth Rock's website during business hours.

Customer Service Hours

Plymouth Rock's customer service is available during the following hours:

• Monday-Friday: 8:00 AM to 8:00 PM EST
• Saturday: 8:00 AM to 4:00 PM EST
• Sunday: Closed

Customer Service Quality

Plymouth Rock's commitment to customer service is reflected in the high quality of service that it provides. The company has consistently received high ratings from independent customer satisfaction surveys. For example, Plymouth Rock was ranked #1 in customer satisfaction for property insurance by J.D. Power and Associates in 2022.

Customer Service Metrics

Plymouth Rock tracks a number of key customer service metrics to ensure that it is meeting the needs of its customers. These metrics include:

• First call resolution rate: The percentage of customer calls that are resolved in the first call.
• Average handle time: The average amount of time that it takes to resolve a customer call.
• Customer satisfaction score: The percentage of customers who are satisfied with their interaction with Plymouth Rock's customer service.
• Net promoter score (NPS): The percentage of customers who would recommend Plymouth Rock to their friends and family.

Plymouth Rock's customer service team consistently meets or exceeds these metrics, demonstrating the company's commitment to providing high-quality service.

Customer Feedback

Plymouth Rock values customer feedback and uses it to improve its customer service. The company collects feedback from customers through a variety of channels, including:

• Customer surveys: Plymouth Rock sends customer surveys to randomly selected customers to gather feedback on their experience with the company.
• Social media: Plymouth Rock monitors social media channels to identify customer feedback and respond to customer inquiries.
• Online reviews: Plymouth Rock encourages its customers to leave reviews of their experience with the company on platforms like Google My Business and Trustpilot.

Plymouth Rock uses customer feedback to identify areas for improvement and to develop new products and services that meet the needs of its customers.

Conclusion

Plymouth Rock Insurance is committed to providing exceptional customer service. The company offers a wide range of customer service channels, has a dedicated customer service team, and tracks key metrics to ensure that it is meeting the needs of its customers. Plymouth Rock also values customer feedback and uses it to improve its customer service. As a result of its commitment to customer service, Plymouth Rock has received high ratings from independent customer satisfaction surveys and has a strong reputation among its customers.