Connecticut Department of Insurance: 10 Essential Facts

10 Essential Facts About the Connecticut Department of Insurance

• The Connecticut Department of Insurance (DOI) is the state agency responsible for regulating the insurance industry in Connecticut.
• The DOI is headed by the Insurance Commissioner, who is appointed by the Governor and confirmed by the state Senate.
• The DOI has a staff of approximately 140 employees.
• The DOI's budget is approximately \$20 million.
• The DOI regulates all types of insurance, including health insurance, auto insurance, home insurance, and life insurance.
• The DOI is responsible for ensuring that insurance companies are financially sound and that they treat their customers fairly.
• The DOI investigates complaints from consumers about insurance companies.
• The DOI provides information and assistance to consumers about insurance.
• The DOI is a member of the National Association of Insurance Commissioners (NAIC).
• The DOI is committed to protecting the interests of Connecticut consumers.

Common Mistakes to Avoid When Dealing with the Connecticut Department of Insurance

When dealing with the Connecticut Department of Insurance, it is important to avoid the following common mistakes:

• Not understanding your rights as a consumer.
• Not being prepared when you file a complaint.
• Not following up on your complaint.
• Not being persistent.
• Giving up too easily.

How to File a Complaint with the Connecticut Department of Insurance

If you have a complaint about an insurance company, you can file a complaint with the Connecticut Department of Insurance. To file a complaint, you can:

• Call the DOI's Consumer Services Division at 800-203-3447.
• Visit the DOI's website at www.ct.gov/doi.
• Write to the DOI at Consumer Services Division, Connecticut Department of Insurance, P.O. Box 816, Hartford, CT 06101.

When you file a complaint, be sure to include the following information:

• Your name and contact information.
• The name of the insurance company.
• The type of insurance involved.
• A detailed description of your complaint.
• Any documentation that you have to support your complaint.

Additional Resources

The following are some additional resources that you may find helpful:

• Connecticut Department of Insurance website: www.ct.gov/doi
• National Association of Insurance Commissioners website: www.naic.org
• Consumer Federation of America website: www.consumerfed.org

Questions to Ask Yourself

Before you file a complaint with the Connecticut Department of Insurance, ask yourself the following questions:

• Do I understand my rights as a consumer?
• Am I prepared to file a complaint?
• Am I willing to follow up on my complaint?
• Am I willing to be persistent?
• Am I willing to give up easily?

If you answered yes to all of these questions, then you are ready to file a complaint with the Connecticut Department of Insurance.

Get Help

If you need help filing a complaint with the Connecticut Department of Insurance, you can contact the following organizations:

• Consumer Services Division, Connecticut Department of Insurance, P.O. Box 816, Hartford, CT 06101.
• National Association of Insurance Commissioners, 1101 Pennsylvania Avenue NW, Suite 1100, Washington, DC 20004.
• Consumer Federation of America, 1666 Connecticut Avenue NW, Suite 310, Washington, DC 20009.

Additional Information

The following are some additional information that you may find helpful:

• The Connecticut Department of Insurance is committed to protecting the interests of Connecticut consumers.
• The DOI has a variety of resources available to help consumers with insurance issues.
• Consumers can file complaints with the DOI online, by phone, or by mail.
• The DOI will investigate all complaints and take appropriate action.

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