DBS Change of Address: Your 4-Step Guide to a Seamless Move

Moving to a new address can be a stressful time, but it doesn't have to be. Here's your step-by-step guide to changing your address with DBS, so you can focus on getting settled into your new home.

1. Notify DBS of Your New Address (Within 7 Days)

According to the Monetary Authority of Singapore (MAS), banks are required to verify the accuracy of customer information within 7 days of notification. Failure to do so may result in penalties.

How to notify DBS:

• Online: Log in to DBS iBanking or the DBS digibank app and go to "My Profile" > "Personal Details" > "Change Address."
• Phone: Call DBS Customer Service at 1800-111-1111 (24/7)
• In-person: Visit any DBS branch
• Mail: Send a signed letter with your new address to DBS Customer Service Centre, 12 Marina Boulevard, DBS Asia Central, Singapore 018982

2. Update Your Debit Card and Credit Card Addresses

To ensure your cards continue to work smoothly, make sure to update your new address with DBS for your:

• Debit Card: Log in to DBS iBanking or the DBS digibank app and go to "Card Management" > "Debit Card" > "Edit Address."
• Credit Card: Log in to DBS iBanking or the DBS digibank app and go to "Card Management" > "Credit Card" > "Edit Address."

3. Change Your DBS Bank Statement Address

To receive your DBS bank statements at your new address, update your details as follows:

• Online: Log in to DBS iBanking or the DBS digibank app and go to "My Profile" > "Personal Details" > "Edit Statement Address."
• Phone: Call DBS Customer Service at 1800-111-1111 (24/7)
• Mail: Send a signed letter with your new statement address to DBS Customer Service Centre, 12 Marina Boulevard, DBS Asia Central, Singapore 018982

4. Update Your Standing Orders and Direct Debits

If you have any standing orders or direct debits set up, you'll need to update your new address with the relevant organizations. This includes:

• Utilities: SP Group, Singapore Power, City Gas
• Telcos: Singtel, StarHub, M1
• Insurance companies: AIA, Prudential, Great Eastern Life

Useful Tables

Table 1: DBS Address Change Methods

Table 2: DBS Address Change Required Documents

Table 3: DBS Address Change Contact Information

Table 4: DBS Address Change Common Mistakes

Tips and Tricks

• Change your address in person immediately: If you're moving within the same town or city, it's often faster to visit a DBS branch to update your address in person.
• Keep a copy of your address change confirmation: This can serve as proof if there are any discrepancies or issues related to your address update.
• Inform the post office: Redirect your mail to your new address by filling out a change of address form at your local post office.
• Update your social media and online accounts: Make sure your new address is reflected in all your personal and business accounts.
• Consider using a virtual mailbox: A virtual mailbox can provide a secure and convenient way to receive and manage your mail at your new address.

Pros and Cons of Different DBS Address Change Methods

Online:

• Pros: Fast, convenient, and free
• Cons: Requires internet access and a DBS online account

Phone:

• Pros: Free and can be done easily over the phone
• Cons: May have to wait on hold or repeat information multiple times

In-person:

• Pros: Same-day update and personalized assistance
• Cons: Requires visiting a branch during business hours

Mail:

• Pros: Free and provides written confirmation
• Cons: Slowest method and may be delayed if the letter is lost or misplaced