VietJet Check-In: A Comprehensive Guide to Smooth Travel

Planning Your VietJet Check-In: A Step-by-Step Guide

1. Book Your Flight: Start by booking your flight on VietJet's website or through a travel agent. Make sure to provide accurate personal and contact information.
2. Receive Your Booking Confirmation: Once your booking is confirmed, you will receive an email with your flight details, booking reference number, and a link to check in online.
3. Check In Online: 48 hours before your flight departure, you can check in online on VietJet's website or mobile app. Enter your booking reference number or last name to access your booking.
4. Select Your Seat: During online check-in, you can choose your preferred seat for an additional fee. Standard seats are free of charge.
5. Print Your Boarding Pass: Once you have selected your seat, you can print your boarding pass or have it sent to your mobile device.
6. Airport Check-In: If you prefer, you can check in at the airport check-in counter. Arrive at the airport at least 2 hours before your flight departure for domestic flights and 3 hours before for international flights.

Baggage Allowance and Fees

• Carry-on Baggage: Passengers are allowed to bring one piece of carry-on baggage with maximum dimensions of 56 x 36 x 23 cm (22 x 14 x 9 inches) and weight of 7 kg (15 pounds).
• Checked Baggage: The checked baggage allowance varies depending on the fare class and destination. Economy Class passengers are allowed one piece of checked baggage up to 20 kg (44 pounds) on domestic flights and 30 kg (66 pounds) on international flights.
• Additional Baggage Fees: Passengers exceeding the baggage allowance will be charged additional fees. The fees vary depending on the excess weight and destination.

Online Check-In Time Limits

• Domestic Flights: 48 hours to 1 hour before departure
• International Flights: 48 hours to 2 hours before departure

Contacting VietJet Customer Service

For assistance with check-in or any other inquiries, you can contact VietJet customer service:

• Hotline: (+84) 1900 1886
• Email: [email protected]

Frequently Asked Questions (FAQs)

1. Can I check in online for all VietJet flights?
   - Yes, online check-in is available for all VietJet domestic and international flights.

   

2. What if I don't have a printer?
   - You can check in online and have your boarding pass sent to your mobile device. Alternatively, you can print your boarding pass at the airport check-in counter.

3. Can I change my seat selection after I have checked in online?
   - Yes, you can change your seat selection at the airport check-in counter, subject to availability.

4. What happens if I arrive at the airport late for check-in?
   - Late check-in may result in denied boarding or additional fees. It's recommended to arrive at the airport at least 2 hours before your flight departure for domestic flights and 3 hours before for international flights.

5. Can I check in for my flight at the airport on the day of departure?
   - Yes, you can check in at the airport check-in counter on the day of departure, but it's important to arrive with ample time to avoid delays.

6. What are the baggage restrictions for VietJet flights?
   - Passengers are allowed one piece of carry-on baggage and one piece of checked baggage, subject to size and weight restrictions. Additional baggage fees apply for excess baggage.