Municipal Authority of Westmoreland County: Excellence in Water Management

Setting the Scene: Westmoreland County's Water Landscape

Westmoreland County, nestled amidst the rolling hills of southwestern Pennsylvania, stands as a testament to the importance of clean, accessible water for both its residents and businesses. With a population exceeding 390,000 people and a robust industrial presence, the county's water needs are vast and ever-changing.

Enter the Municipal Authority of Westmoreland County (MAWC), a premiere public water utility that has served the region with unwavering commitment since its inception in 1907. Over the past century, MAWC has grown to serve 15 municipalities and numerous commercial and industrial customers, supplying them with a constant stream of high-quality water while safeguarding the environment.

MAWC's Comprehensive Service Portfolio

MAWC's core mission is to provide its customers with reliable, affordable, and environmentally sustainable water services. To achieve this, the authority has developed a comprehensive portfolio that encompasses:

• Water Supply and Distribution: MAWC operates a state-of-the-art water treatment plant in Delmont, capable of processing up to 16 million gallons of raw water per day. The treated water is then distributed through a vast network of underground pipelines, ensuring a steady supply to homes, businesses, and industries.
• Wastewater Collection and Treatment: MAWC collects and treats wastewater from its service area, protecting public health and the environment. The wastewater is processed at three advanced wastewater treatment plants, where it undergoes rigorous treatment to remove harmful contaminants before being safely discharged back into local waterways.
• Stormwater Management: The authority works diligently to mitigate the impact of stormwater runoff, which can lead to flooding and water pollution. MAWC employs a variety of stormwater management techniques, including detention ponds, rain gardens, and bioswales, to capture and treat stormwater before it enters local rivers and streams.

A History of Innovation and Excellence

Throughout its 115-year history, MAWC has consistently pushed the boundaries of water management, adopting cutting-edge technologies and innovative approaches to meet the evolving needs of its customers. Some key milestones include:

• 1952: Construction of the Loyalhanna Reservoir, a major water storage facility that ensures a reliable water supply even during periods of drought.
• 1980: Implementation of advanced water treatment processes, significantly improving the quality of water delivered to customers.
• 2006: Upgrade of the Delmont Wastewater Treatment Plant, increasing its capacity and enhancing its ability to remove pollutants from wastewater.
• 2018: Establishment of a dedicated stormwater management department, recognizing the growing importance of stormwater management.

Key Performance Indicators: A Testament to MAWC's Success

The following key performance indicators provide a snapshot of MAWC's outstanding performance:

Customer-Centric Approach: Meeting the Needs of the Community

MAWC is deeply committed to providing its customers with exceptional service and responsiveness. The authority actively engages with its customers through regular communication channels, including:

• Customer Service Hotline: Available 24/7 for emergencies and routine inquiries
• Online Account Management: Customers can view their billing history, pay their bills, and submit service requests online
• Community Outreach Programs: MAWC collaborates with local organizations and schools to educate the public about water conservation, environmental protection, and MAWC's services

Environmental Stewardship: A Responsibility to Future Generations

MAWC recognizes that water is a precious resource that must be protected for generations to come. The authority has implemented a comprehensive environmental management program that encompasses:

• Source Water Protection: MAWC works with upstream landowners and communities to protect the quality of water in its source watersheds.
• Energy Conservation: The authority has implemented energy-saving measures at its facilities, reducing its carbon footprint.
• Sustainable Treatment Processes: MAWC utilizes advanced treatment technologies that minimize chemical usage and environmental impact.

Tips and Tricks for MAWC Customers: Enhancing Water Management

MAWC offers a host of tips and tricks to help its customers manage their water usage effectively:

• Detect and Repair Leaks: Fix dripping faucets and toilets to prevent wasted water.
• Install Low-Flow Fixtures: Appliances like low-flow showerheads and toilets can significantly reduce water consumption.
• Water Wisely in the Garden: Use drip irrigation or soaker hoses to water plants efficiently, avoiding overwatering.
• Capture Rainwater: Collect rainwater in barrels or cisterns for outdoor watering or other non-potable uses.

Common Mistakes to Avoid: Preserving Water Resources

Customers can help MAWC preserve water resources by avoiding the following common mistakes:

• Leaving the Water Running: Turn off the water while brushing your teeth or shaving.
• Overwatering the Lawn: Adjust irrigation timers based on weather conditions and avoid watering during the hottest part of the day.
• Using Water Inappropriately: Avoid using drinking water for non-essential purposes like washing cars or watering the lawn.

A Future-Focused Vision: Embracing Innovation and Collaboration

MAWC is continuously looking ahead to anticipate future challenges and opportunities in water management. The authority is actively exploring the following areas of innovation:

• Smart Water Infrastructure: MAWC is investigating the use of sensors and data analytics to improve the efficiency and reliability of its water distribution and wastewater collection systems.
• Water Reuse: The authority is studying the feasibility of reusing treated wastewater for irrigation and other non-potable purposes.
• Collaborative Watershed Management: MAWC is partnering with other organizations and communities to implement comprehensive watershed management plans.

Conclusion: MAWC's Enduring Legacy of Water Stewardship

For over a century, the Municipal Authority of Westmoreland County has stood as an indispensable steward of water resources in the region. Through its commitment to innovation, customer service, and environmental protection, MAWC has ensured a sustainable and reliable water supply for generations of residents and businesses. As the authority looks to the future, it will continue to embrace cutting-edge technologies and collaborate with its stakeholders to meet the evolving challenges of water management.