Address Blue Cross Blue Shield Illinois: ** Essential Information**

Blue Cross Blue Shield of Illinois (BCBSIL) is a leading health insurance provider in the state of Illinois. It offers a wide range of health insurance plans for individuals, families, and businesses. BCBSIL is committed to providing quality health care coverage and customer service.

Contact Information

• Address:

  • 300 E Randolph St, Chicago, IL 60601

• Phone Number:

  

  • (312) 853-3000

• Website:

  • https://www.bcbsil.com/

About BCBSIL

BCBSIL is a not-for-profit health insurance company that has been serving the people of Illinois since 1936. It is the largest health insurer in Illinois, with over 8 million members. BCBSIL is part of the Blue Cross Blue Shield Association (BCBSA), a national association of independent, community-based health insurers.

Mission Statement:

"To improve the health and lives of our members and the communities we serve."

Values:

• Customer focus
• Quality
• Integrity
• Innovation
• Collaboration

Products and Services

BCBSIL offers a wide range of health insurance plans to meet the needs of individuals, families, and businesses. These plans include:

• Individual and Family Plans:
  • HMO plans
  • PPO plans
  • POS plans
  • High-deductible health plans (HDHPs)
• Group Plans:
  • Employer-sponsored plans
  • Union plans
  • Association plans

BCBSIL also offers a variety of value-added services to its members, such as:

• Wellness programs:
  • Health screenings
  • Fitness classes
  • Nutrition counseling
• Disease management programs:
  • Diabetes management
  • Asthma management
  • Heart disease management
• Telehealth services:
  • Virtual doctor visits
  • Nurse advice line
  • Mental health counseling

Financial Strength and Stability

BCBSIL is a financially strong and stable company. It has received high ratings from independent rating agencies, such as:

• A.M. Best: A+ (Excellent)
• Moody's: Aa3 (Very Good)
• Standard & Poor's: AA- (Very Strong)

Financial Highlights:

• Total revenue: $23.5 billion
• Net income: $2.5 billion
• Assets: $52.1 billion

Customer Service

BCBSIL is committed to providing excellent customer service. It has a team of experienced and knowledgeable customer service representatives who are available to answer questions and help members with their health insurance needs.

Customer Service Highlights:

• Average call wait time: less than 5 minutes
• Customer satisfaction rating: 95%
• Awards:
  • J.D. Power Award for Customer Service Excellence
  • National Committee for Quality Assurance (NCQA) Customer Service Excellence Award

Common Mistakes to Avoid

When working with BCBSIL, there are a few common mistakes to avoid:

• Not understanding your coverage: Be sure to review your health insurance plan carefully to understand what is covered and what is not.
• Not using your benefits: BCBSIL offers a variety of value-added services to its members. Be sure to take advantage of these services to improve your health and well-being.
• Not paying your premiums on time: Paying your premiums on time is essential to maintaining your health insurance coverage.
• Not filing claims correctly: Be sure to file claims correctly and promptly to avoid delays in processing.
• Not communicating with BCBSIL: If you have any questions or concerns, be sure to contact BCBSIL customer service.

FAQs

Q1. What is the address of Blue Cross Blue Shield of Illinois?
* A1. 300 E Randolph St, Chicago, IL 60601

Q2. What is the phone number of Blue Cross Blue Shield of Illinois?
* A2. (312) 853-3000

Q3. What is the website of Blue Cross Blue Shield of Illinois?
* A3. https://www.bcbsil.com/

Q4. What is the mission statement of Blue Cross Blue Shield of Illinois?
* A4. "To improve the health and lives of our members and the communities we serve."

Q5. What is the financial strength and stability rating of Blue Cross Blue Shield of Illinois?
* A5. A.M. Best: A+ (Excellent), Moody's: Aa3 (Very Good), Standard & Poor's: AA- (Very Strong)

Q6. What is the average call wait time for Blue Cross Blue Shield of Illinois customer service?
* A6. Less than 5 minutes

Q7. What is the customer satisfaction rating for Blue Cross Blue Shield of Illinois customer service?
* A7. 95%

Q8. What are some common mistakes to avoid when working with Blue Cross Blue Shield of Illinois?
* A8. Not understanding your coverage, not using your benefits, not paying your premiums on time, not filing claims correctly, and not communicating with BCBSIL.

Conclusion

BCBSIL is a leading health insurance provider in the state of Illinois. It offers a wide range of health insurance plans and value-added services to meet the needs of individuals, families, and businesses. BCBSIL is committed to providing quality health care coverage, excellent customer service, and financial strength and stability.