Ask yourself:
- What specific problem or goal should your chatbot address?
- What customer pain points would it alleviate?
Consider factors such as:
- Features and capabilities
- Ease of use
- Cost and scalability
Map out the conversational pathways, including:
- Welcome message
- Response options
- End-of-conversation actions
Craft engaging and informative scripts that:
- Provide clear instructions
- Offer personalized responses
- Use natural language
Use machine learning algorithms to:
- Recognize user intent
- Generate appropriate responses
- Improve over time
Integrate your chatbot with:
- Website
- Messaging platforms
- Social media channels
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